Anyone else getting the following when trying to upgrade ACESEF:
UNKNOWNARCHIVETYPE
Error: Upgrade not available

Tried following these instructions:
www.joomace.net/support/docs/acesef/how-...-acesef-from-13-to-1

When I get the the bit that needs our DownloadID I get stuck - My order pages doesnt show a download id even though we paid for the product.

Have tried logging a support ticket but it seems to be being ignored so I'm hoping someone else might have an answer?

You've bought AceSEF Pro 6 about 10 months ago, the subscription period of 6 packages is 6 months:
www.joomace.net/e-shop/acesef/acesef-pro-6

Your Download-ID is invalid, that's why you're getting that error. I've also fixed your account.

You need to re-purchase AceSEF in order to get the updates.