Posts on the forum will not be answered unless the following rules have been applied:
- Always try to search the forums first to see, whether your problem has not been discussed previously (or is currently being discussed) or whether it is not described in Documentation.
- Do not start discussing new issues in existing threads, start a new thread for new issues.
- When describing a problem, always remember to state the versions of software components (AceSEF, Joomla, PHP, MySQL - don't say latest, number plz) you are using (all that may be related to problem).
- Write maximum information describing the problem, such as full error outputs, behaviour, server type (UNIX/Linux or Windows), SEF & Real URLs, screenshots, confirmation that works as expected using the core Joomla SEF etc. Writing simply "it does not work" does not help much and most likely, your post will be ignored.
- Do not post issues describing problems in outdated versions, if a new version already exists, unless the problem remains in new version. This means, always upgrade all your software components to latest versions to see if problem has not been already solved before making a post.
- There is no guaranteed response time in our forums. Complaining about reply times or posting reminders will have mostly negative effect.
- If you need individual support to solve the problem within guaranteed time frame, you can order Custom Work .
Thank you all for respecting these rules. Doing so will save us some time that we can use to answer more of your questions!
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