Installed the free Pro version, bought and downloaded Pro 6, during install it shows all the installation files are are 'unwritable' even though I set the attributes to '777'...then it shows 'installation successful' but can't access the Sitemap XML because I need the Pro version.

Suggestions would be appreciated...trying to launch a new Google adWords campaign and want AceSEF completely up and running!

Thanks,

Robert

Installed the free Pro version, bought and downloaded Pro 6, during install it shows all the installation files are are 'unwritable' even though I set the attributes to '777'...then it shows 'installation successful' but can't access the Sitemap XML because I need the Pro version.

Suggestions would be appreciated...trying to launch a new Google adWords campaign and want AceSEF completely up and running!

Thanks,

Robert

First of all, the Pro version is not free so I guess you've installed the Basic verison of AceSEF.

Secondly, I couldn't find any order of your for AceSEF Pro 6, can you provide us your Order ID plz?

As for your issue, this accours on not Joomla compatible server so you've 2 choises, 1 to set the attributes to '777', 2 move to another Joomla compatible server. also, have you set the FTP Layer info in Global configuration?

Denis,

Thanks for the reply.

1. As I mentioned, I had already set the attributes to '777'.

2. I've attached screenshots of the AceSEF configuration and what the installer returns for your review.

3. I'm the webmaster for the account that purchased AceSEF Pro 6 on my recommendation. The order confirmation and download instructions are also attached as a screen shot.



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The FTP functionality (if that's what you mean by 'layer') is set up and I've been using it all day.

Your statement about a 'not compatible Joomla server' is confusing...how could I have installed the 'Free' version on my Joomla environment if it wasn't on a Joomla supported server?

Any other suggestions or insight from the attached screen shots would be greatly appreciated!

Thanks,

Robert

You should set to 777 the attributes of all files mentioned in the red screen.
By 'not compatible Joomla server' I mean that server does not provide fully file permission to FTP functionality of Joomla.

Denis,

thanks for the reply.

As I mentioned, I had already set all directories and files to '777' attribute.

Here are screen shots at the directory and file level to prove it.

Why would the install say that the upgrade was successful yet return the errors that the files are unwriteable?

I'm using FileZilla as I do for over a dozen client sites that also use Joomla and this is the first time and application that I've had this problem with.

I would like to use AceSEF on the other sites as well if I can't get through this problem.

Any other suggestions?

Thanks,

Robert


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This is not a normal behaviour, can you plz provide me a super admin account support[at]joomace[dot]net ?

Denis,

Email with access information sent as requested.

Thanks,

Robert

Just checked your website and realized that language files/folders are not 777 administrator/language/ . Can you plz change their CHMOD?

Denis,

The administrator/language files are now set to '777'. Should I try the re-install now or do you have anything else to check?

Thanks,

Robert