The only way I can see it happening is if theres an acesef extension for your module...
As for the support, I know exactly how you feel. I actually bought this subscription thinking that ticket support will be included but the "features" were changed a couple of days before I purchased my subscription (without any notice of change)...
anyway, I have two very important posts I need answering, I dont even think they're that hard to answer questions, especially for the acesef team but many other quesions get answered whilst otheres stay dormant for days and days...
I try to help other users (if I think I know what to do), as I know how anoying it can be to not have get replies helping you solve a problem or question
However I must say, some admins are great when they do reply to help, Gilbert helped very well last time, but others leave a few words and then lock to post so I couln't even reply back! Its ridiculous, but I cannot apply the above to all the admins,, its just what I've experienced (but never should have when looking at the premiums charged).
I hope your solve your question soon, take a look here:
www.joomace.net/joomla-extensions/acesef-extensions to see if your module is listed...