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Support Policy
Support Policy Support Policy
We provide a multi-layered approach for support to meet as many customer needs as possible.
1. Our first level of support is through our Support Forums. If you have problems with downloads, installation or bugs, you can open a new topic and one of our support team will help you. Our average response time (for paying customers) is usually within 1-2 business days.
2. The second level is our Tickets System for our VIP members. In this level, we don't ask too much questions, just request a login account to your site and solve your issue directly.
3. Lastly, we offer one-on-one support at $49 per hour. Our expert team can solve all manner of Joomla problems. If you need guaranteed support response time, you have to buy it. The price is dependant on the fastness of the response http://www.joomace.net/services/support-service
Our business hours are from Monday through Friday from 8:00 AM to 5:00 PM (GMT +02) .
There is no response time guarantee (except paid support), even for paying customers. Our extensions pricing policy does not allow that. The prices would have to be significantly higher if the guaranteed support shall be included. However, we first answer questions of paying customers and then of non-paying ones.
1. Our first level of support is through our Support Forums. If you have problems with downloads, installation or bugs, you can open a new topic and one of our support team will help you. Our average response time (for paying customers) is usually within 1-2 business days.
2. The second level is our Tickets System for our VIP members. In this level, we don't ask too much questions, just request a login account to your site and solve your issue directly.
3. Lastly, we offer one-on-one support at $49 per hour. Our expert team can solve all manner of Joomla problems. If you need guaranteed support response time, you have to buy it. The price is dependant on the fastness of the response http://www.joomace.net/services/support-service
Our business hours are from Monday through Friday from 8:00 AM to 5:00 PM (GMT +02) .
There is no response time guarantee (except paid support), even for paying customers. Our extensions pricing policy does not allow that. The prices would have to be significantly higher if the guaranteed support shall be included. However, we first answer questions of paying customers and then of non-paying ones.