New Site, New Product and New Support System
Hello,
Dear JoomAce users, as an ever-growing company, we continuously try to bring new technologies to the Joomla community. This time we have released a brand new e-commerce component and updated our support policy.
Let me summarize the news.
This change does also affect our Plus/Pro members, now they can access the Tickets System for any issue with Normal support level. We'll be providing Fast support level to our VIP members through the tickets system. The forum will be open until the current waiting topics are solved, no new topics can be opened, you should use our Tickets System for new issues.
Please, feel free to comment any question.
Best Regards
Dear JoomAce users, as an ever-growing company, we continuously try to bring new technologies to the Joomla community. This time we have released a brand new e-commerce component and updated our support policy.
Let me summarize the news.
New Site
As you may have realized, we've re-designed our website. The main purpose of this action was to improve the usability and offer a cleaner view to you.New Product
AceShop, our brand new Joomla Shopping Cart component. As Denis mentioned in the introduction blog, AceShop is a full-featured e-commerce component for Joomla with an easy to use, search engine friendly and a visually appealing interface. It has tons of e-commerce features that was missing for the Joomla users. AceShop integrates one of the best e-commerce application, OpenCart, into Joomla by making it a native Joomla component.New Support System
This is the last news. We've updated our Support Policy so from now, we're closing the forum for support and we'll be able to provide support only to our paid subscribers. As always, you can download the free versions without any payment requirement. However, if you need support you should check our free documentation or purchase a cheap ($9) subscription package which gives you access to our Tickets System for 1 month.This change does also affect our Plus/Pro members, now they can access the Tickets System for any issue with Normal support level. We'll be providing Fast support level to our VIP members through the tickets system. The forum will be open until the current waiting topics are solved, no new topics can be opened, you should use our Tickets System for new issues.
Please, feel free to comment any question.
Best Regards
Comments (15)
ssnobben ssnobben
good looking site!
Best of luck!
Cheers!
Dropstep
Denis Dulici
Sandy
Denis Dulici
JPalu
I am wanting ACESEF but I can not make the payment because the system is chosen by joomace.net paypal, and this with many bugs, not finalaizando purchase.
Also, it is not possible to use here in joomace.net the ticketing system, http://www.joomace.net/support/tickets/new-ticket, there is a rookie mistake on the menu to select the department.
It really is very hard you try to join with joomace.net. If in simple situations such as these take so long, what about the bugs that appear?
Here is my dissatisfaction with joomace.net, we have to think if this project goes forward, because without this much interest in the 'future customers'
thank you
Denis Dulici
I don't what happens exactly to you when trying to purchase any product but you can be sure that we won't be alive if it was any issue related with the system.
Can you plz try to contact our Customer Service for more details?
http://www.joomace.net/company/contact-us
Rgrds
Nancy Sainuddin
This allows customer interaction and the sharing of knowledge.
As a customer I am interested in finding our what other customers have had issues with and how it was resolved. In a way its a help yourself system. Also customers can even reply to posts in providing a solution or guidance. Is this a bad thing to allow?
So why not just lock the forums so that only member have access?
Basically it comes down to you wanting to charge $9/month for support. I rather pay this as part of the subscription and have access to both the forums and the ticketing system.
The question then would be if I have a problem, where should it be logged? forum or ticketing system. Myself I would log tickets for serious/critical matters and for all others raise a new topic on the forum. One could also use the forum to connect with other members ... e.g. I am running this configuration and want to know if anyone is using it and if there are any problems .. or would share details about their configuration.
Forums are essential part of our social community for customers to interact with. Please reconsider the closure of the forums.
Thank You
Denis Dulici
Dean Dolic
I agree with previous post made by Nancy Sainuddin.
Also although I have normal priority support I wait for 7 days for support dep. to answer. This would be less problem if I could interact with other users of joomace product via forum.
Also, when you try to make a website, every working hour is important. This way I cant work as I have major issue and lack of your support to solve it.
I was going forward to purchase all kinds of products but this is not very encouraging.
Ty
Dean, Serbia
Nancy Sainuddin
Denis Dulici
http://www.joomace.net/company/contact-us
lidosofia
kerman
Engin Yilmaz
Your issues has been fixed please check your ticket
Rgrds