New Site, New Product and New Support System

Written by Engin Yilmaz on Tuesday, 06 March 2012. Posted in JoomAce, News Item Hits 3987

New Site, New Product and New Support System
Hello,

Dear JoomAce users, as an ever-growing company, we continuously try to bring new technologies to the Joomla community. This time we have released a brand new e-commerce component and updated our support policy.

Let me summarize the news.

New Site

As you may have realized, we've re-designed our website. The main purpose of this action was to improve the usability and offer a cleaner view to you.

New Product

AceShop, our brand new Joomla Shopping Cart component. As Denis mentioned in the introduction blog, AceShop is a full-featured e-commerce component for Joomla with an easy to use, search engine friendly and a visually appealing interface. It has tons of e-commerce features that was missing for the Joomla users. AceShop integrates one of the best e-commerce application, OpenCart, into Joomla by making it a native Joomla component.

New Support System

This is the last news. We've updated our Support Policy so from now, we're closing the forum for support and we'll be able to provide support only to our paid subscribers. As always, you can download the free versions without any payment requirement. However, if you need support you should check our free documentation or purchase a cheap ($9) subscription package which gives you access to our Tickets System for 1 month.

This change does also affect our Plus/Pro members, now they can access the Tickets System for any issue with Normal support level. We'll be providing Fast support level to our VIP members through the tickets system. The forum will be open until the current waiting topics are solved, no new topics can be opened, you should use our Tickets System for new issues.

Please, feel free to comment any question.

Best Regards

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About the Author

Engin Yilmaz

Engin Yilmaz

This is Engin. I Founder & CEO of JoomAce LLC.  I met Joomla in 2005 when it is called Mambo. Inıtialy we have designed some of websites with my team after that we thought why should be better SEO (AceSEF), better shopping cart (AceShop) and another AceSearch, AcePolls, AceFTP, AceACL, AceSQL and my team developed all extensions in time. We make extension development for Joomla and we manage some of community websites in the Turkey. If you have any help all JoomAce team ready to serve you.

Comments (15)

  • ssnobben ssnobben

    ssnobben ssnobben

    07 March 2012 at 12:39 |
    Hi

    good looking site!

    Best of luck!

    Cheers!
  • Dropstep

    Dropstep

    07 March 2012 at 15:44 |
    Im a VIP member but waiting for reply of the ticket system since thursday!
    • Denis Dulici

      Denis Dulici

      07 March 2012 at 18:02 |
      Sorry for that, we were busy with new site. Our team will reply you very soon.
  • Sandy

    Sandy

    07 March 2012 at 23:57 |
    I am not able to use checkout to buy AceSEF. Can you please tell me what is going on?
    • Denis Dulici

      Denis Dulici

      08 March 2012 at 02:27 |
      Can you plz get in contact with info[at]joomace[dot]net and provide more details about your issue?
  • JPalu

    JPalu

    13 March 2012 at 01:28 |
    Hello

    I am wanting ACESEF but I can not make the payment because the system is chosen by joomace.net paypal, and this with many bugs, not finalaizando purchase.

    Also, it is not possible to use here in joomace.net the ticketing system, http://www.joomace.net/support/tickets/new-ticket, there is a rookie mistake on the menu to select the department.

    It really is very hard you try to join with joomace.net. If in simple situations such as these take so long, what about the bugs that appear?

    Here is my dissatisfaction with joomace.net, we have to think if this project goes forward, because without this much interest in the 'future customers'

    thank you
    • Denis Dulici

      Denis Dulici

      13 March 2012 at 23:07 |
      Hi,

      I don't what happens exactly to you when trying to purchase any product but you can be sure that we won't be alive if it was any issue related with the system.

      Can you plz try to contact our Customer Service for more details?
      http://www.joomace.net/company/contact-us

      Rgrds
  • Nancy Sainuddin

    Nancy Sainuddin

    24 March 2012 at 11:25 |
    Why close off the forums?

    This allows customer interaction and the sharing of knowledge.
    As a customer I am interested in finding our what other customers have had issues with and how it was resolved. In a way its a help yourself system. Also customers can even reply to posts in providing a solution or guidance. Is this a bad thing to allow?

    So why not just lock the forums so that only member have access?

    Basically it comes down to you wanting to charge $9/month for support. I rather pay this as part of the subscription and have access to both the forums and the ticketing system.

    The question then would be if I have a problem, where should it be logged? forum or ticketing system. Myself I would log tickets for serious/critical matters and for all others raise a new topic on the forum. One could also use the forum to connect with other members ... e.g. I am running this configuration and want to know if anyone is using it and if there are any problems .. or would share details about their configuration.

    Forums are essential part of our social community for customers to interact with. Please reconsider the closure of the forums.

    Thank You
    • Denis Dulici

      Denis Dulici

      01 April 2012 at 12:08 |
      I'm sorry but the forums issue has been considered in detail and the conclusion is to close them.
  • Dean Dolic

    Dean Dolic

    28 March 2012 at 18:59 |
    Hi to all.

    I agree with previous post made by Nancy Sainuddin.
    Also although I have normal priority support I wait for 7 days for support dep. to answer. This would be less problem if I could interact with other users of joomace product via forum.

    Also, when you try to make a website, every working hour is important. This way I cant work as I have major issue and lack of your support to solve it.

    I was going forward to purchase all kinds of products but this is not very encouraging.

    Ty
    Dean, Serbia
    • Nancy Sainuddin

      Nancy Sainuddin

      31 March 2012 at 20:50 |
      Thanks Dean, looks like the forums are DEAD now. Very surprised no one from the company responded to my comments.
    • Denis Dulici

      Denis Dulici

      01 April 2012 at 12:07 |
      I'm sorry Dean for the delay, can you plz report your ticket to our Customer Service:
      http://www.joomace.net/company/contact-us
  • lidosofia

    lidosofia

    02 May 2012 at 19:49 |
    Well i hope im not gonne regret me buying aceshop. Whenever people aren't satisfied you usually end up getting a negative review on JED. And when you get enough of that it will sure kill the business. I didnt even know there was a forum. But decisions to close a forum is often based on money, meaning forcing members to get the paid support. I do hope (my opinion) that people dont do that. It sure kills a community. As im a big reviewer on JED i will see how things go and my review will be written upon how things go here.
  • kerman

    kerman

    28 August 2012 at 22:52 |
    Good luck with your bussines, but improving your website and trhowing your customers to the trash is not a good policy, I'm waiting for a support ticket to be solved for more than 10 days, and the other ticket you solved took more than 25 days, I can't rely SEO on my bussines to a company that doesn't care of their costumers, is that simple as that.
    • Engin Yilmaz

      Engin Yilmaz

      29 August 2012 at 11:02 |
      I am so sorry for this delay.

      Your issues has been fixed please check your ticket

      Rgrds

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