There is life in this new team!

Comments (18)

• 

  tonyg

  19 August 2012 at 10:35 | #

  Only time will tell but this news doesn't fill me with much confidence. JoomAce is only a small team and for six people to leave at the same time suggest to me that, all is not well.

  reply
• 

  Engin Yilmaz

  19 August 2012 at 13:25 | #

  Thank you for sharing your idea to us. I started JoomAce LLC at August 2010 and also I started last another my company called Çözüm Computer at September at 2002 so I taught the my job all my staff approximate 80 staff for 10 years.
  
  Denis Dulici was a partnership of my company and he is selfish and Other 5 person have feared so that we won't provide full support so they ran away.
  
  There is no problem I am here and all my new staff learned all JoomAce Product last week . At the same time we replied from all our support tickets to 85% at on time.
  
  Our company aimes to supply the most efficent software development and support service and our company will continue to serve you in a more qualified and fast way with our new specialist staff.
  
  In this time please trust me and JoomAce LLC team and if you have disappointed from our support please contact me. I will help you and other our customers
  
  We are in holiday for the Ramadan bayram at the moment and we will start next Wednesday and next days will be good for JoomAce customers

  reply
  • 

    Lesley Trainer

    28 August 2012 at 14:38 | #

    I have submitted a support ticket yesterday and still it remains unassigned please give me the support you promise

    reply
    • 

      Engin Yilmaz

      28 August 2012 at 15:18 | #

      Thank you for that.
      
      I replied your ticket please check your tickets.

      reply
  • 

    mehmed

    07 September 2012 at 08:14 | #

    Hi
    I am waiting for 1 month for my problem to be solved and still nothing.
    Ticket number W43CS2HG0B. What's going on? I was planning this month to release our new site.

    reply
• 

  Justin Nichols

  05 September 2012 at 23:17 | #

  I hated dealing with Denis he was always arrogant and never very helpful. He would often delete comments out of the forum. I hope your new team is better at customer service. Glad to see him go. Also, just an FYI he must have taken your customer list because I received an email from him announcing his new company.

  reply
  • 

    Ahmet

    06 September 2012 at 00:11 | #

    Thank you for your notification. We know everything and JoomAce LLC goal will be provide the best product and the best support service. Our new team is ready and our customer satisfaction is 90%

    reply
• 

  Charles99

  11 September 2012 at 04:42 | #

  where are the updates? I am still waiting to upgrade my shop to work with the current version of open-cart! Providing support is just one part of the equation adding new features is the other half! And with the problem of having half of your team leave I have to start looking for something else!
  
  And one more thing: will members be getting an extra month or two because of your company internal problems?

  reply
  • 

    Bart Nijs

    12 September 2012 at 12:13 | #

    same question from me: opencart 1.5.4.1 is available and we're still at 1.5.1.3. O really want the order editing capabilities (available since march) and the VAT fields.

    reply
  • 

    Engin Yilmaz

    12 September 2012 at 23:14 | #

    Thank you for your advice. We are working new version of AceShop and it will be release soon. Yes, Our team is new but they are expert in the AceShop and opencart so you can check review of JED about positive and negative review.
    
    http://extensions.joomla.org/index.php?option=com_mtree&task=viewlink&link_id=19307

    reply
    • 

      Bart Nijs

      13 September 2012 at 10:39 | #

      I know about the positve reviews: one of them is mine. :-) I'm very happy with Aceshop, I hope that the development continues.

      reply
• 

  Bart Nijs

  12 September 2012 at 12:03 | #

  I'm a bit shocked by this news. In the past I've been in contact with Bilal, Yusuf and Muhammed and these guys provided great service. I can only hope that the new guys are equally helpful and knowledgable.
  And I second Charles' comment: what about updates. I'm waiting for an update to the new version of opencart as well, this is why I keep checking this site.
  
  Anyway, I wish you guys the best of luck and I hope everything will be on track again soon.

  reply
  • 

    Engin Yilmaz

    12 September 2012 at 23:23 | #

    Thank you for everything they have brought to our company but 5 person have feared so that we won't provide full support so they ran away.
    
    Anyway JoomAce LLC is more strong from old and provide more quick support.
    
    We are working new version of AceShop and it will be release soon. Yes, Our team is new but they are expert in the AceShop and opencart so you can check review of JED about positive and negative review.
    
    http://extensions.joomla.org/index.php?option=com_mtree&task=viewlink&link_id=19307
    
    Thank you for your understanding and patience.

    reply
• 

  mehmed

  13 September 2012 at 23:04 | #

  Hi,
  I waiting for one month for your support and no one of you even not answer me. I understand your problems but our project is going late. Can you please give us an answer will we get your support?
  Thank you

  reply
• 

  Ahmet

  13 September 2012 at 23:32 | #

  Hello Mehmed,
  
  Thank you for your notification.
  
  I have just replied your ticket please check it out.

  reply
• 

  dpodesta

  27 September 2012 at 16:22 | #

  Guys will you be releasing anything new soon.
  
  It would be great to get an update on what is happening.

  reply
• 

  dpodesta

  27 September 2012 at 16:25 | #

  Your extension listing has been taken down on the joomla extension site? Due to Violation 12 it says.

  reply
  • 

    Ahmet

    03 October 2012 at 20:44 | #

    AceShop has been published again.
    http://extensions.joomla.org/extensions/e-commerce/shopping-cart/19307

    reply